Chat + file sharing
Previously, artists could only send voice memos in chat, with no way to share files or easily review what had been exchanged. We introduced in-chat file sharing and a file management page to streamline collaboration and make creative exchanges more efficient.
Client
Block, Inc. (TIDAL)
Year
2023/2024
UX problems
No file sharing
Artists emphasized the importance of file sharing during the collaboration process. However, we did not offer file sharing in our chat.
Chat maintenance
Artists were not able to review their chat details or add other collaborators.
Solution
Introduce an in-chat file sharing feature, along with a dedicated page where artists can view and manage shared files.
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